Privacy Policy

Last updated: March 2026

1. Information We Collect

When you interact with the Dimplex website, we may collect the following information:

  • Contact information (name, email, phone number, company name) provided through inquiry forms
  • Project details and technical requirements submitted through consultation requests
  • Browser type, IP address, and website usage data collected automatically through cookies
  • Communication records from email, phone, or chat interactions with our team

2. How We Use Your Information

We use collected information for the following purposes:

  • Responding to product inquiries and providing system recommendations
  • Preparing project quotations and energy analysis reports
  • Sending relevant technical updates and product information (with your consent)
  • Improving our website functionality and user experience
  • Complying with legal obligations and regulatory requirements

3. Data Sharing

We do not sell your personal information to third parties. We may share your information with:

  • Authorized Dimplex distributors and service partners in your region (to fulfill service requests)
  • Technology providers who operate our website and CRM systems (under data processing agreements)
  • Legal authorities when required by applicable law or regulation

4. Data Security

We implement industry-standard security measures to protect your personal information, including encrypted data transmission (TLS), access controls, and regular security audits. However, no method of transmission over the internet is completely secure.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, typically no longer than 3 years after your last interaction with us, unless a longer retention period is required by law.

6. Your Rights

Under applicable data protection laws (including GDPR), you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Object to processing of your information for marketing purposes
  • Request portability of your data

7. Cookies

Our website uses cookies to improve user experience and analyze website traffic. You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised date. We encourage you to review this policy periodically.

9. Contact Us

For questions about this Privacy Policy or to exercise your data rights, please contact our Data Protection Officer at [email protected] or through our contact page.