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Terms of Service

Last updated: March 2026

1. Acceptance of Terms

By accessing and using the Dimplex website (dimplex-heatpumps.com), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services.

2. Description of Services

Dimplex provides information about heat pump products, engineering services, and related technical resources through this website. Product specifications, performance data, and availability are subject to change without notice.

3. Product Information

While we strive to ensure all product specifications, COP ratings, and performance data displayed on this website are accurate, actual performance may vary based on installation conditions, ambient temperature, source temperature, and system configuration. All performance claims are based on standardized test conditions (AHRI, Eurovent, or equivalent).

4. Quotations and Orders

Quotations provided through this website or via our sales team are valid for 30 days unless otherwise stated. All orders are subject to acceptance by Dimplex and availability confirmation. Pricing may vary based on project specifications, delivery location, and current material costs.

5. Intellectual Property

All content on this website, including text, images, technical documentation, and software, is the property of Dimplex or its licensors. You may not reproduce, distribute, or modify any content without prior written consent.

6. Limitation of Liability

Dimplex shall not be liable for any indirect, incidental, or consequential damages arising from the use of this website or our products. Our total liability for any claim related to products or services shall not exceed the purchase price of the relevant product or service.

7. Privacy

Your use of this website is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information.

8. Governing Law

These Terms of Service are governed by the laws of Ireland. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of Ireland.

9. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be posted on this page with an updated revision date. Continued use of the website after changes constitutes acceptance of the revised terms.

10. Contact

For questions about these Terms of Service, please contact us at our contact page or email [email protected].

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